AYes, when you complete your reservation you can ask the front desk agent to put in a request for a quiet room. We do our best to accommodate all requests, but are unable guarantee them as it depends on availability.
AWe suggest you call the front desk before arriving to see if the room is ready. If it is not ready we can always store your bags and if you have a car you can valet the car. To guarantee an early check-in we suggest you make your reservation for the night before.
APlease call the front desk early in the morning to see if it is possible to check out late. For check-out from 2:00 pm until 6:00pm there’s a half day charge. For check-out on or after 6pm a full night charge will apply.
AThe hotel does not allow pets but welcomes service animals as defined per the ADA. While “psychiatric service dogs” are an example of service animals, an “emotional support animal” is not. If an animal is not trained, but highly disruptive, hotel staff may assume the animal is not actually a service animal as defined per the ADA and approach the owner accordingly.
AReleasing the deposit/hold on the credit card depends on your bank but takes about 4-5 business days. The hotel releases the hold at check-out. We suggest you call your bank directly if you like to speed up the process.
ANo, we do not accept credit cards over the phone. However, we can set up a third party authorization form if you would like to pay ahead of time or for someone else. Also, you can book pre-paid reservations online.
ANo, but we have Nespresso machines in all rooms. Also, we provide all guests with a free coupon for Stan’s Donuts; with any purchase you will get a glazed donut or a bagel for free. Starbucks and The Original Pancake House are at the corners across the street.
AHotel guests (18 and older) have complimentary access to LA Fitness a full service health club located next door in the Century Shopping Centre on the 7th floor. Hotel guests must present a picture ID and room key card. The fitness center has a lap pool. None of our hotel rooms have Jacuzzis.
AWe offer valet parking for standard size cars. Valet attendants park in the Century Shopping Centre garage behind the hotel. The fee for valet parking is $40 per night with unlimited IN/OUT privileges. To valet your car, pull up in front of the hotel in the valet/loading zone and hand your keys to the valet. The charges will be billed to your room.
AO’Hare (ORD) is a 40 minute drive with no traffic, public transportation takes about 1 hour with the Blue Line train and 76 Diversey bus. MIDWAY is also a 40 minute drive without traffic, public transportation takes 1 hour with the Brown Line train and transfer to the Orange Line train.
AThe north end of Downtown is 3 miles south of the hotel. Walking takes 45 to 50 minutes. A bike ride will take 25 to 30 minutes. Driving takes 10 to 15 minutes. A bus ride takes 20 to 25 minutes. Times can fluctuate due to traffic.
ANavy Pier is 4.2 miles south of the hotel. Driving time is 20 minutes. A bus ride takes about 45 minutes; you will have to transfer buses. A bike ride takes 30 to 35 minutes. Times can fluctuate due to traffic.