Hotel Versey FAQs

Most commonly asked questions at the front desk:

COVID-19: GUEST SAFETY AND ROUTINES:

Q
What is Count On Us?

A Count On Us is Wyndham Hotels & Resorts’ comprehensive health and safety strategy to boost traveler’s confidence. As a member of the AHLA Safe Stay Advisory Council, Wyndham has joined other industry leaders and public health experts, scientists, and medical leaders to develop a series of best practices and guidelines focused on enhanced cleaning practices, social interactions and workplace protocols. Also included are new standards based on guidance from the US Centers for Disease Control and Prevention (CDC).

Q
Have you changed your cleaning protocols?

A Previously high cleaning standards have been further enhanced. High traffic public areas are sanitized at an increased frequency. Public touch points such as hand rails, elevator buttons, door handles, and knobs are cleaned regularly with disinfectants multiple times throughout the day. EPA registered disinfectants by Ecolab are used in guest rooms, public spaces and all back of house areas.

Q
Do you offer daily housekeeping service?

A Housekeeping is cleaning rooms every third day unless otherwise requested. If you need extra towels you can call the front desk and let them know they will bring them to your room in between cleaning services.

Q
How do you handle laundry?

A All room linens and towels are washed in our in-house laundry facility with special EPA approved Ecolab sanitizing chemicals.

Q
How are you protecting guests and the hotel team?

A In addition to new signage and enhanced cleaning procedures, employees are encouraged to stay home when exhibiting symptoms.

Q
Do you have hand sanitizer?

A Yes, we have hand sanitizer in public areas and back of house.

Q
Are face coverings required?

A No, the City Of Chicago is not currently requiring face coverings in businesses.

Q
How are you social distancing?

A We have signage throughout asking all to keep a six-foot distance, be mindful and avoid lobby gatherings, avoid restricted lobby seating, and avoid sharing the elevator with guests outside your group.

Wyndham Hotels & Resorts:

Q
Are you affiliated with a brand?

A Yes, Hotel Versey is co-branded / soft-branded with Days Inn by Wyndham. Formerly known as the Days Inn Chicago, Hotel Versey looks and feels like an independent lifestyle hotel but enjoys brand affiliation, and falls under the Wyndham Hotels & Resorts umbrella.

Q
Do you have a loyalty program?

A Yes, as a member you can earn valuable Wyndham Rewards points, enjoy special member perks at hotels and receive discounted rates. Wyndham Rewards is the winner of the USA TODAY 10 Best Readers’ Choice Awards “Best Loyalty Program”.

Property:

Q
Do you have a snack or sundries shop?

A Yes, we have a small snack shop in the lobby which sells non alcoholic beverages, chips and snacks.

Q
How many rooms are there at the hotel?

A There are 137 rooms in the hotel.

Q
How long has this hotel been around?

A This building was built in the 1920’s.

Q
When was it remodeled?

A It was remodeled in 2017.

Q
Can we have a room facing the lake front?

A This hotel is 4 story building with shops around. We do not have rooms with a lake view.

Q
Can we request a quiet room?

A Yes, when you complete your reservation you can ask the front desk agent to put in a request for a quiet room. We do our best to accommodate all requests, but are unable guarantee them as it depends on availability.

Q
Do you have toiletries at the desk?

A Yes, we have shampoo, conditioner, lotion, soap, deodorant, toothbrush, toothpaste, comb, razor, shaving cream, sewing kit, etc.

Policies:

Q
What time is check in/out?

A Our check-in time is 3:00 pm until 11:00 pm. For check-in after 11pm please notify the front desk of a late arrival. Our check-out time is 12 noon.

Q
Can we check in early?

A We suggest you call the front desk before arriving to see if the room is ready. If your room is ready, we have a $25 early check in fee if it is before 3 pm. If it is not ready we can always store your bags and if you have a car you can valet the car. To guarantee an early check-in we suggest you make your reservation for the night before.

Q
Can we check out late?

A Please call the front desk early in the morning to see if it is possible to check out late. For check-out from 1:00 pm until 4:00 pm, it is $20 an hour. For check-out on or after 4 pm a full night charge will apply.

Q
Can you store our bags after check-out?

A Yes, we can always store bags until the end of the day.

Q
Is there bike storage?

A Yes, there is a secured bike storage area behind the hotel.

Q
Do you allow pets?

Yes your four legged family members are welcome however, a non-refundable pet fee of $75 per pet per stay will be charged to your account at check-in to

cover the cost of additional cleaning in preparation of our next guest. Service animals are exempt,

but emotional support animals are not.The hotel welcomes service animals as defined per the ADA. While “psychiatric service dogs” are an example of service animals, an “emotional support animal” is not. If an animal is not trained, and highly disruptive, hotel staff may assume the animal is not actually a service animal as defined per the ADA and approach the owner accordingly.

Q
Do you have smoking rooms or a smoking area?

A No, our hotel is a non-smoking hotel. Smoking is not permitted on the premises or within 15 feet from the entrance. The hotel imposes a $200 smoking fee per night if a guest smokes in his/her room.

Q
Why is there an extra hold on my credit card?

A An extra hold on your credit card is a deposit for incidentals. This is just an authorization, not an actual charge.

Q
How long does it take for the deposit to go back on the card?

A Releasing the deposit/hold on the credit card depends on your bank but takes about 4-5 business days. The hotel releases the hold at check-out. We suggest you call your bank directly if you like to speed up the process.

Q
Age to Check in?

A Minimum age to check- in is 21 years old.

Q
Can we pay over the phone for room & tax?

A No, we do not accept credit cards over the phone. However, we can set up a third party authorization form if you would like to pay ahead of time or for someone else. Please email [email protected] to receive the authorization form. Also, you can book pre-paid reservations online.

Amenities:

Q
Do all rooms have microwaves/refrigerators?

A No, only our executive rooms have a mini fridge & microwave.

Q
Is there coffee/breakfast in the lobby?

A No, but we have Nespresso machines in all rooms. Also, we provide all guests with a free coupon for Stan’s Donuts; with any purchase you will get a glazed donut for free. Starbucks and The Original Pancake House are at the corners across the street.

Q
Do you have vending machines?

A No, we do not have vending machines in the hotel. However, there is the snack shop available in the lobby for guests to enjoy. Target and Walmart are within a block of the hotel.

Q
Do you have water for guest?

A Yes, we sell Fiji bottled water for $6. Available in room and front desk.

Q
Do you have a restaurant/bar?

A Not yet but there are numerous restaurants within walking distance of the hotel. The front desk has an extensive list.

Q
Do you have a rooftop lounge?

A No, we do not have rooftop lounge or bar.

Q
Do you guys have room service?

A We do not have room service at the hotel available.

Q
Do you have a business center/computer to print boarding passes & concerts tickets?

A No, we do not have computers in the lobby for our guests. However, we can print any documents if you email them to the front desk at [email protected].

Q
Do you have a fitness center /pool/Jacuzzis?

A Hotel guests (18 and older) have complimentary access to LA Fitness a full service health club located next door in the Century Shopping Centre on the 7^th floor. Hotel guests must present a picture ID and room key card. The fitness center has a lap pool. None of our hotel rooms have Jacuzzis.

Q
Do you have a laundry room?

A No, but we do offer dry cleaning service that gets billed to the room; same day service if received by 8:30 am.

Q
Do you have a conference room?

A Please call the sales office for details on a conference room and availability - we can set up a board room for max of 10 guests.

Parking:

Q
Where do we park?

We offer a self parking option. We suggest you park at the Century Shopping Centre Garage at 2836 N. Clark St. If you pull a ticket, we can sell you a validation sticker at the front desk for $25. You will need a sticker every time you exit. Once you pay at the front desk of the hotel, you do not pay at the garage. You may load and unload luggage in front of the hotel, but please turn on the flashers.

Q
Is there a self-parking option?

A We offer a self parking option. We suggest you park at the Century Shopping Centre Garage at 2836 N. Clark St. If you pull a ticket, we can sell you a validation sticker at the front desk for $25. You will need a sticker every time you exit. Once you pay at the front desk of the hotel, you do not pay at the garage. You may load and unload luggage in front of the hotel, but please turn on the flashers.

Q
Can I pay cash for parking?

A Yes, parking can be paid with cash at the front desk

Q
Is street parking available?

A There is meter and residential permit parking. Please, check the meter before parking. Meter timing is every 2 hours maximum. Beware not to park in residential permit parking zones.

Transportation:

Q
Do you offer shuttle services?

A No, but you can contact Go Airport Express http://airportexpress.hudsonltd.net/res?USERIDENTRY=DAYSINN&LOGON=GO, an outside company that will pick up and drop off at our hotel.

Q
Can you call a taxi for us?

A The front desk has a taxi call service, just let them know that you need a taxi, they will push the button and give you the ETA and taxi number to look out for in front of the hotel.

Q
How far is Union Station/Amtrak?

A Union Station/Amtrak is 5.8 miles south of the hotel. Driving time is 30 minutes. A bus ride may take up to an hour. Times can fluctuate due to traffic.

Q
Do you have a map of the city and list of the restaurants/attractions around the area?

A Yes, maps of the city, lists of restaurants in the area & attractions in the city are all available at the front desk.

Q
Do you have a map/schedule for the trains?

A No, but you can find train or bus maps at the Brown Line train station which is 5 blocks west of the hotel. You can also visit www.transitchicago.com.

Q
Do you know a place to rent bikes?

A Yes, there are DIVVY Bike Stations located near and around the hotel where you can rent a bike. It is $3.30 for 30 minutes, or $15 for a day pass.

Q
How many miles is the airport (MIDWAY/OHARE) from the hotel?

A MIDWAY is 16 miles from the hotel. O’Hare (ORD) is 14.5 miles from the hotel.

Q
How far of a drive is it from the hotel to the airport (MIDWAY/OHARE)?

A O’Hare (ORD) is a 40 minute drive with no traffic, public transportation takes about 1 hour with the Blue Line train and 76 Diversey bus. MIDWAY is also a 40 minute drive without traffic, public transportation takes 1 hour with the Brown Line train and transfer to the Orange Line train.

Q
What is the best option to get to/from the hotel/airport (MIDWAY/OHARE)?

A The fastest options will be to call UBER or LYFT or take a taxi. The least expensive is to take public transportation.